Order
How does ordering work?
Once you have found an item, you can add it to your shopping cart by clicking on “Add to cart!” You can then continue shopping or proceed to checkout.
In the shopping cart, you will find an overview of all the items you have added to your cart. The total amount is also shown here; shipping costs will be calculated in the next step.
Please note! The items in your shopping cart are not reserved for you.
Click on “proceed to checkout” to complete your order. You will be asked to fill in your billing details and choose a payment method.
You will be redirected to the payment page for the chosen payment method.
After you have paid for your order, you will receive a confirmation email from us with your order number. We will also send you an email when your shipment leaves our warehouse. This email will contain a track & trace code so you can follow your package on its way.
I haven’t received an order confirmation.
It may take a few minutes before you receive the order confirmation in your mailbox. It is also possible that it has been blocked by your email program’s spam filter, so please check your spam folder.
If you are unable to resolve the issue, please contact our customer service department, and we will be happy to help you.
Can I still cancel my order?
Did you order the wrong item or would you prefer a different product? No problem, as long as your order has not yet been packaged, we may still be able to cancel it.
Please contact us to discuss the options.
I need an invoice.
Please contact us and request an invoice if you can no longer find it in your email or via your account.
I received the wrong item.
We apologize if we have sent you an item that you did not order!
Please contact us as soon as possible. Do not return the item to us until we instruct you to do so. We will then contact you about the delivery of the item you ordered. If you still wish to receive the correct item, please mention this in your contact email.
We apologize for the inconvenience.
I received a defective item.
We apologize if your item arrived damaged or defective! Please let us know by contacting us.
Fill out the form with all the requested information so we can resolve this as quickly as possible. We will then contact you by email.
I received a damaged package?
We and our shipping partner apologize for the damage to your package. We hope that the item itself arrived intact and complete.
If only the packaging is damaged, you can use another box for any return shipment. Please use the return documents provided with the shipment for the return shipment.
I have a complaint.
If you have a complaint about one of our items or our service, we will of course be happy to help you.
If you have a complaint about an item, you can submit a claim by contacting us.
If you have a complaint about our service, please contact us. You can expect a substantive response from us within 14 days of receiving your complaint.