Return
What is the return period?
You have the right to cancel your order and return it within the legally required return period of 14 days.
Please note! Read our return policy.
What are the return costs?
Return shipping costs are calculated based on the number of items and the weight of the item.
Please note! Read our return policy.
I received the wrong item?
We apologize if we have sent you an item that you did not order!
Please contact us as soon as possible. Do not return the item to us until we instruct you to do so. We will then contact you about the delivery of the item you ordered. If you still wish to receive the correct item, please mention this in your contact email.
We apologize for the inconvenience.
I received a defective item?
We apologize if your item arrived damaged or defective! Please let us know by contacting us.
Fill out the form with all the requested information so we can resolve this as quickly as possible. We will then contact you by email.
I received a damaged package?
We and our shipping partner apologize for the damage to your package. We hope that the item itself arrived intact and complete.
If only the packaging is damaged, you can use another box for any return shipment. Please use the return documents provided with the shipment for the return shipment.