Shipping
What is the delivery time?
When placing your order and in your order confirmation, you will see the expected delivery time – this depends on the type of item and the shipping method. Once your order has been shipped, you will receive a confirmation with a Track & Trace code, which you can use to track your shipment.
What are the shipping costs?
Shipping costs are always based on the number and weight of the products ordered. The total shipping costs will be displayed before the order is completed.
What shipping options are available?
Delivery is handled by our shipping partner GLS. Large-volume orders may be delivered on a pallet.
I received the wrong item?
We apologize if we have sent you an item that you did not order!
Please contact us as soon as possible. Do not return the item to us until we instruct you to do so. We will then contact you about the delivery of the item you ordered. If you still wish to receive the correct item, please mention this in your contact email.
We apologize for the inconvenience.
I received a defective item?
We apologize if your item arrived damaged or defective! Please let us know by contacting us.
Fill out the form with all the requested information so we can resolve this as quickly as possible. We will then contact you by email.
I received a damaged package?
We and our shipping partner apologize for the damage to your package. We hope that the item itself arrived intact and complete.
If only the packaging is damaged, you can use another box for any return shipment. Please use the return documents provided with the shipment for the return shipment.