TERMS AND CONDITIONS

Last updated: 01-01-2026

Below you will find our terms and conditions. These apply whenever you use or place an order via our website. The terms and conditions contain important information for you as a buyer. Please read them carefully. We also recommend that you save or print these terms and conditions so that you can refer to them at a later date.

Article 1. Definitions

1.1. Toyotomi Europe Sales B.V.: located in Veghel and registered with the Chamber of Commerce under registration number 57799121, trading under the name Toyotomi Europe Sales B.V.

1.2. Website: the website of Toyotomi Europe Sales B.V., accessible via store.toyotomi.eu.

1.3. Customer: the customer who, whether or not acting in the course of a profession or business, enters into an agreement with Toyotomi Europe Sales B.V. and/or has registered on the website.

1.4. Agreement: any agreement or contract between Toyotomi Europe Sales B.V. and the customer, of which the terms and conditions form an integral part.

Article 2. Applicability of the terms and conditions

2.1. The terms and conditions apply to all offers, agreements, and deliveries of Toyotomi Europe Sales B.V., unless expressly agreed otherwise in writing.

2.2. If the customer includes provisions or conditions in its order, confirmation, or communication of acceptance that deviate from or do not appear in the terms and conditions, these will only be binding on Toyotomi Europe Sales B.V. if and insofar as they have been expressly accepted in writing by Toyotomi Europe Sales B.V.

2.3. In the event that specific product or service terms and conditions apply in addition to these terms and conditions, those terms and conditions shall also apply, but in the event of conflicting terms and conditions, the customer may always invoke the applicable provision that is most favorable to them.

Article 3. Prices and information

3.1. All prices stated on the website and in other materials originating from Toyotomi Europe Sales B.V. include VAT and, unless otherwise stated on the website, other government-imposed levies.

3.2. If shipping costs are charged, this will be clearly stated in good time before the agreement is concluded. In addition, these costs will be shown separately in the ordering process.

3.3. The content of the website has been compiled with the utmost care. However, Toyotomi Europe Sales B.V. cannot guarantee that all information on the website is correct and complete at all times. All prices and other information on the website and in other materials originating from Toyotomi Europe Sales B.V. are therefore subject to obvious programming and typing errors.

3.4. Toyotomi Europe Sales B.V. cannot be held responsible for (color) deviations resulting from screen quality.

Article 4. Conclusion of agreement

4.1. The agreement is concluded at the moment the customer accepts the offer made by Toyotomi Europe Sales B.V. and complies with the conditions set by Toyotomi Europe Sales B.V.

4.2. If the customer has accepted the offer electronically, Toyotomi Europe Sales B.V. will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the customer has the option to terminate the agreement.

4.3. If it transpires that incorrect information was provided by the customer upon acceptance or otherwise entering into the agreement, Toyotomi Europe Sales B.V. has the right to only fulfill its obligation after the correct information has been received.

4.4. Toyotomi Europe Sales B.V. may, within legal frameworks, inform itself whether the customer can meet its payment obligations, but also of all facts and factors that are important for a responsible conclusion of the agreement. If, on the basis of this investigation, Toyotomi Europe Sales B.V. has good grounds for not entering into the agreement, it is entitled to refuse an order or request, stating reasons, or to attach special conditions to the execution, such as advance payment.

Article 5. Registration

5.1. In order to make optimal use of the website, the customer can register via the registration form/account registration option on the website.

5.2. During the registration process, the customer chooses a username and password with which they can log in to the website after registration. The customer is responsible for choosing a sufficiently reliable password.

5.3. The customer must keep their login details, username, and password strictly confidential. Toyotomi Europe Sales B.V. is not liable for misuse of the login details and may always assume that a customer who logs in to the website is actually that customer. Everything that happens via the customer’s account is the responsibility and risk of the customer.

5.4. If the customer knows or suspects that their login details have fallen into the hands of unauthorized persons, they must change their password as soon as possible and/or notify Toyotomi Europe Sales B.V. so that Toyotomi Europe Sales B.V. can take appropriate measures.

Article 6. Execution of agreement

6.1. Once the order has been received by Toyotomi Europe Sales B.V., Toyotomi Europe Sales B.V. will send the products as soon as possible, with due observance of the provisions of paragraph 3 of this article.

6.2. Toyotomi Europe Sales B.V. is entitled to engage third parties in the performance of the obligations arising from the agreement.

6.3. The delivery period is in principle 5 working days. The method of delivery can take place in various ways and is at the discretion of Toyotomi Europe Sales B.V.

6.4. If Toyotomi Europe Sales B.V. is unable to deliver the products within the agreed period, it will notify the customer accordingly. In that case, the customer may agree to a new delivery date or be given the option to terminate the agreement free of charge.

6.5. Toyotomi Europe Sales B.V. advises the customer to inspect the delivered products and to report any defects found within a reasonable period of time, preferably in writing. See the article on warranty and conformity for further details.

6.6. Once the products to be delivered have been delivered to the specified delivery address, the risk relating to these products is transferred to the customer. Unless expressly agreed otherwise, the risk is transferred to the customer at an earlier stage. If the customer decides to collect the products, the risk is transferred upon transfer of the products.

6.7. Toyotomi Europe Sales B.V. is entitled to deliver a similar product of similar quality to the product ordered if the product ordered is no longer available. The customer is then entitled to terminate the agreement free of charge and return the product free of charge.

Article 7. Right of withdrawal

7.1. This article only applies to customers who are natural persons not acting in the course of their profession or business.

7.2. The customer has the right to terminate the distance contract with Toyotomi Europe Sales B.V. within 14 days of receiving the product, without giving reasons, free of charge.

7.3. The period commences on the day after the customer, or a third party designated by him in advance, who is not the carrier, has received the product, or:

if the customer has ordered multiple products in the same order: the day on which the customer, or a third party designated by him, has received the last product;
if the delivery of a product consists of multiple shipments or parts: the day on which the customer, or a third party designated by the customer, received the last shipment or the last part;
in the case of agreements for the regular delivery of products during a certain period: the day on which the customer, or a third party designated by him, received the first product.

7.4. The customer must bear the return costs themselves. If these costs exceed the regular postal rate, Toyotomi Europe Sales B.V. will provide an estimate of these costs. The shipping costs incurred by the customer when purchasing the product are not included in the return costs and remain at the customer’s expense.

7.5. Within the withdrawal period referred to in paragraph 1, the customer shall handle the product and packaging with care. The customer shall only open the packaging and use the product to the extent necessary to ascertain the nature, characteristics, and functioning of the products. The basic principle here is that this inspection may not go beyond what the customer would be allowed to do in a physical store.

7.6. The customer is only liable for any reduction in the value of the product resulting from handling the product in a manner that goes beyond what is permitted in the previous paragraph.

7.7. The customer may terminate the agreement in accordance with the period specified in paragraph 1 of this article by sending the model withdrawal form (digitally) to Toyotomi Europe Sales B.V., or by informing Toyotomi Europe Sales B.V. in another unambiguous manner that they are cancelling the purchase. In the event of a digital notification, Toyotomi Europe Sales B.V. will confirm receipt of that notification. After termination, the customer has 14 days to return the product. It is also possible to return the product immediately within the cooling-off period specified in paragraph 1 of this article, provided that the model withdrawal form or other unambiguous statement of withdrawal is enclosed.

7.8. Any amounts already paid (in advance) by the customer will be refunded to the customer as soon as possible, but no later than 14 days after termination of the agreement, in the same manner as the customer paid for the order. If the customer has opted for a more expensive method of delivery than the cheapest standard delivery, Toyotomi Europe Sales B.V. does not have to refund the additional costs for the more expensive method. Unless Toyotomi Europe Sales B.V. offers to collect the product itself, Toyotomi Europe Sales B.V. may wait to refund until Toyotomi Europe Sales B.V. has received the product or until the customer demonstrates that he has returned the product, whichever is earlier.

7.9. The website clearly states, in good time before the conclusion of the agreement, whether or not the right of withdrawal applies and any desired procedure.

Article 8. Payment

8.1. The customer must make payments to Toyotomi Europe Sales B.V. in accordance with the payment methods specified in the ordering procedure and, where applicable, on the website. Toyotomi Europe Sales B.V. is free to choose the payment methods it offers, and these may change from time to time. In the case of payment after delivery, the customer has a payment term of 14 days starting on the day after delivery.

8.2. If the customer fails to meet their payment obligation(s) on time, after Toyotomi Europe Sales B.V. has notified them of the late payment and Toyotomi Europe Sales B.V. has granted the customer a period of 14 days to still meet their payment obligations, Toyotomi Europe Sales B.V. is entitled to charge statutory interest on the outstanding amount after the 14-day payment period has expired.-term, the customer will owe statutory interest on the outstanding amount and Toyotomi Europe Sales B.V. will be entitled to charge the extrajudicial collection costs it has incurred. These collection costs will amount to a maximum of: 15% on outstanding amounts up to €2,500; 10% on the next €2,500 and 5% on the next €5,000, with a minimum of €40. Toyotomi Europe Sales B.V. may deviate from the aforementioned amounts and percentages in favor of the customer.

Article 9. Warranty and conformity

9.1. This article only applies if the customer is not acting in the course of their profession or business. If Toyotomi Europe Sales B.V. provides a separate warranty on the products, this applies to all types of customers, without prejudice to the above.

9.2. Toyotomi Europe Sales B.V. guarantees that the products comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If specifically agreed, Toyotomi Europe Sales B.V. also guarantees that the product is suitable for other than normal use.

9.3. A warranty provided by Toyotomi Europe Sales B.V., the manufacturer, or the importer does not affect the legal rights and claims that the customer already has and can invoke under the agreement.

9.4. If the delivered product does not comply with the agreement, the customer must notify Toyotomi Europe Sales B.V. within a reasonable period of time after discovering the defect.

9.5. If Toyotomi Europe Sales B.V. considers the complaint to be justified, the relevant products will be repaired, replaced, or reimbursed after consultation with the customer. The maximum reimbursement, with due observance of the article concerning liability, is equal to the price paid by the customer for the product.

Article 10. Warranty for business purchases

10.1. Toyotomi Europe Sales B.V. guarantees that the products comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If specifically agreed, Toyotomi Europe Sales B.V. also guarantees that the product is suitable for other than normal use. Otherwise, the product is suitable for normal use.

10.2. If the delivered product does not comply with the agreement upon delivery, the customer must notify Toyotomi Europe Sales B.V. within 10 days of delivery. If the customer fails to do so, they can no longer claim repair, replacement, etc., if the product was delivered defective.

10.3. If Toyotomi Europe Sales B.V. considers the complaint to be justified, the relevant products will be repaired, replaced, or (partially) reimbursed after consultation with the customer.

Article 11. Complaints procedure

11.1. If the customer has a complaint about a product (in accordance with the article on warranty and conformity) and/or about other aspects of the service provided by Toyotomi Europe Sales B.V., they can submit a complaint to Toyotomi Europe Sales B.V. by telephone, email, or post. See the contact details at the bottom of the terms and conditions.

11.2. Toyotomi Europe Sales B.V. will respond to the customer’s complaint as soon as possible, but in any case within 2 days of receiving the complaint. If it is not yet possible to provide a substantive or definitive response, Toyotomi Europe Sales B.V. will confirm receipt of the complaint within 2 days of receiving it and indicate the period within which it expects to provide a substantive or definitive response to the customer’s complaint.

11.3. Customers who are not acting in the course of their profession or business can also submit a complaint via the European dispute resolution platform, which can be accessed at https://consumer-redress.ec.europa.eu/.

Article 12. Liability

12.1. This article only applies if the customer is a natural person or legal entity acting in the course of their profession or business.

12.2. The total liability of Toyotomi Europe Sales B.V. towards the customer for attributable failure to perform the agreement is limited to compensation of up to the amount of the price stipulated for that agreement (including VAT).

12.3. Toyotomi Europe Sales B.V.’s liability towards the customer for indirect damage, including in any case – but expressly not limited to – consequential damage, lost profit, lost savings, loss of data, and damage due to business interruption, is excluded.

12.4. Apart from the cases referred to in the previous two paragraphs of this article, Toyotomi Europe Sales B.V. shall not be liable to the customer for any compensation, regardless of the grounds on which an action for compensation would be based. However, the limitations referred to in this article shall lapse if and insofar as the damage is the result of intent or gross negligence on the part of Toyotomi Europe Sales B.V.

12.5. Toyotomi Europe Sales B.V.’s liability to the customer for attributable failure to perform an agreement shall only arise if the customer immediately and properly gives Toyotomi Europe Sales B.V. written notice of default, setting a reasonable period for remedying the failure, and Toyotomi Europe Sales B.V. continues to fail to fulfill its obligations even after that period. The notice of default must contain as detailed a description as possible of the failure, so that Toyotomi Europe Sales B.V. is able to respond adequately.

12.6. Any right to compensation is subject to the customer reporting the damage to Toyotomi Europe Sales B.V. in writing as soon as possible, but no later than 30 days after it has occurred.

12.7. In the event of force majeure, Toyotomi Europe Sales B.V. is not obliged to compensate the customer for any damage incurred as a result.

Article 13. Retention of title business purchases

13.1. All goods delivered remain the property of Toyotomi Europe Sales B.V. until all claims that Toyotomi Europe Sales B.V. has against the business customer (including any related (collection) costs and interest) have been paid in full.

13.2. Prior to the transfer of ownership, the business customer is not authorized to sell, deliver, or otherwise dispose of these goods other than in accordance with its normal business and the normal destination of the goods. In addition, the business customer is not permitted to pledge these goods or grant any other rights to them to third parties as long as ownership of these goods has not been transferred to the business customer.

13.3. The business customer is obliged to store the goods delivered under retention of title carefully and in such a way that they are recognizable as the property of Toyotomi Europe Sales B.V.

13.4. Toyotomi Europe Sales B.V. is entitled to take back the goods delivered under retention of title and still present at the buyer’s premises if the business customer fails to pay the invoices on time or is in financial difficulties or is at risk of becoming so.

13.5. The business customer shall at all times grant Toyotomi Europe Sales B.V. free access to its goods for inspection and/or for the exercise of Toyotomi Europe Sales B.V.’s rights.

Article 14. Personal data

14.1. Toyotomi Europe Sales B.V. processes the customer’s personal data in accordance with the privacy policy.

Article 15. Final provisions

15.1. The agreement is governed by Dutch law.

15.2. Unless otherwise prescribed by mandatory law, all disputes arising from the agreement shall be submitted to the competent Dutch court in the district where Toyotomi Europe Sales B.V. is located.

15.3. If any provision in these terms and conditions proves to be invalid, this shall not affect the validity of the entire terms and conditions. In that case, the parties shall establish a new provision or provisions to replace the invalid provision, which shall reflect the intention of the original provision as much as legally possible.

15.4. In these terms and conditions, “in writing” also includes communication by email and fax, provided that the identity of the sender and the integrity of the email are sufficiently established.

Changes to our terms and conditions

We may update our terms and conditions from time to time. We will notify you of any changes by posting the new terms and conditions on this page. We will update the “Last updated” date at the top of this terms and conditions page.

You are advised to review this terms and conditions periodically for any changes. Changes to this terms and conditions are effective when they are posted on this page.

Contact us

If you have any questions about this terms and conditions, you can contact us:

By email: info@toyotomi.eu
By visiting this page on our website